My Order has not Arrived

In rare instances couriers may lose your parcel, we therefore require you to confirm non delivery by signing and returning the Declaration of Non Delivery Statement to us.

In the instance of parcels being lost with Royal Mail, please note Royal Mail does not classify parcels as lost until 10 working days after dispatch. 2nd Class parcels are dispatched without tracking for the customer and retailer HOWEVER Royal Mail have the facility to track parcels throughout their network with the unique QR Code located on every postal label.

Please remember to check that no other member of your household has received your parcel and forgotten to let you know before returning the Declaration of Non Delivery Statement to us!

The Wee Sweetie Company will pursue and support couriers in instances of false claims for missing parcels!

It is a offence to falsely claim non receipt of a parcel.

Please CLICK HERE to download the Declaration of Non Delivery and return this to us at